Returns & Exchanges
At BLUETTI Europe, we stand behind the quality of our power solutions and offer a 30-day return policy for a full refund or exchange if you are not completely satisfied. All returned electronics must be in their original packaging with all accessories included to ensure a smooth processing experience.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Package the Product
Securely pack the device in its original box, ensuring all cables, manuals, and components are included to avoid restocking fees or processing delays.
Ship to Service Center
Affix the provided shipping label or use a tracked shipping service to send the unit to our designated European warehouse for inspection.
Inspection and Refund
Once our technicians verify the condition of the return, your refund or exchange will be processed within 5 to 10 business days via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing